Privacy Policy

At Srikrupa Silks, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide

while using https://srikrupasilks.in/ .

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information when you visit our website or place an order.

Personal Information

This may include:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• PIN Code

• Payment Information (processed securely through payment gateways)

• Order History

• Account Login Details

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Date and Time of Visit

• Pages Viewed

• Referring Website

• Cookies and Similar Technologies

2. How We Collect Information

We collect information through:

• Account registration

• Product purchases

• Contact forms

• Newsletter subscriptions

• Customer support interactions

• Cookies and website analytics

• Order processing

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Verify payments

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website and shopping experience

• Personalize product recommendations

• Prevent fraud and unauthorized transactions

• Respond to enquiries and feedback

• Comply with legal obligations

• Send promotional offers, newsletters, or marketing communications (only where permitted

or with your consent)

4. Payment Security

Payments made on our website are processed through trusted third-party payment service

providers.

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our

servers.

5. Cookies

Our website uses cookies to:

• Remember your preferences

• Maintain your shopping cart

• Improve website performance

• Understand visitor behaviour

• Provide a better browsing experience

You may disable cookies through your browser settings; however, some features of the website may

not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Delivery and logistics partners

• Payment gateway providers

• IT service providers

• Analytics providers

• Government authorities or law enforcement agencies when required by law

These third parties are permitted to use your information only for providing services on our behalf.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal

information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we strive to protect your information, no method of electronic transmission or storage is

completely secure.

8. Marketing Communications

With your consent, we may send you:

• Promotional offers

• New product launches

• Festival collections

• Discount notifications

• Newsletters

You may opt out of receiving marketing communications at any time by using the unsubscribe link in

our emails or by contacting us.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Update or correct your information

• Request deletion of your account or personal data

• Withdraw consent for marketing communications

• Request details of the information we hold about you

To exercise these rights, please contact us using the details provided below.

10. Retention of Information

We retain your personal information only for as long as necessary to:

• Fulfil your orders

• Provide customer support

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

Once no longer required, your information will be securely deleted or anonymized where practicable.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We

encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such

information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or

legal requirements.

Any updates will be posted on this page along with the revised "Last Updated" date. Continued use

of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your

personal information, please contact us using the contact details provided on

https://srikrupasilks.in/.

15. Consent

By using https://srikrupasilks.in/, creating an account, or placing an order, you acknowledge that

you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and

processing of your personal information as described herein.